Refund Policy

At NenSoul, we take great pride in the quality, creativity, and uniqueness of our anime-inspired apparel. Each piece is designed with intention and care to reflect the spirit of our brand and the passion of our community.

Please note that all sales are final. We do not offer refunds, returns, or exchanges once an order has been placed and processed.

Exceptions

We will gladly replace items if they are:

- Damaged or defective upon arrival

- Incorrect due to a fulfillment error

To request a replacement, please contact us within 7 days of delivery at shopnensoul@gmail.com, including your order number and clear photos of the issue.

We encourage customers to review sizing guides, product details, and care instructions carefully before purchasing. If you have any questions prior to ordering, feel free to reach out — we're happy to help!

Thank you for supporting independent anime fashion and being a part of the NenSoul community.